- Hardware repair and replacement during local business hours, the most basic level support.
- Next Business Day onsite services with optional partsand labor response.
- Premium hardware and software support available around the clock, 24x7x365.
- Single point of accountability with highly-trained experts.
- Third party collaboration for hardware and software.
- Escalation management with customer-set severity level options.
- Consolidation of support for select vendors.
- Options for varied protection and advisory services
“The goal as a company is to have customer service that is not just the best, but
– SAM WALTON, WALMART FOUNDER