Ncpinfratel > Service Desk

Service Desk

  • Hardware repair and replacement during local business hours, the most basic level support.
  • Next Business Day onsite services with optional partsand labor response.
  • Premium hardware and software support available around the clock, 24x7x365.
  • Single point of accountability with highly-trained experts.
  • Third party collaboration for hardware and software.
  • Escalation management with customer-set severity level options.
  • Consolidation of support for select vendors.
  • Options for varied protection and advisory services

“The goal as a company is to have customer service that is not just the best, but legendary.”


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